Privacy Policy

We're not selling your data to sketchy third parties or anything like that. Here's what we actually do with it:

• Finding You Properties: Matching your criteria with listings, sending you options that actually fit what you're after.
• Transaction Processing: Facilitating sales, handling paperwork, coordinating with lawyers and other professionals involved in the deal.
• Market Updates: Keeping you in the loop about market trends, new listings, investment opportunities - stuff that's relevant to your interests.
• Service Improvement: Analyzing what works and what doesn't so we can get better at what we do.
• Legal Compliance: Meeting regulatory requirements because, well, we have to follow the rules like everyone else.

Real estate transactions involve multiple parties, so yeah, we do share info when necessary. Here's the deal:

• Transaction Partners: Real estate lawyers, mortgage brokers, inspectors, appraisers - the professionals who need your info to do their jobs.
• Service Providers: Our CRM system, email platform, website hosting - tech services that help us operate but are bound by strict confidentiality agreements.
• Regulatory Bodies: If legally required, we'll share info with government agencies, tax authorities, or law enforcement.
• Other Agents: If you're buying, we'll share necessary details with the selling agent. That's just how transactions work.

We don't sell or rent your personal information to marketing companies or anyone else. Period.

Security's a big deal for us. We use industry-standard measures to keep your data safe:

• Encryption: SSL certificates for our website, encrypted storage for sensitive documents.
• Access Control: Only team members who actually need access to your info can see it. No browsing for fun.
• Secure Systems: Regular security updates, firewalls, anti-malware protection - the technical stuff that keeps hackers out.
• Physical Security: Our office has controlled access, and physical documents are locked up when not in use.
• Training: Our team knows how to handle sensitive information properly because we actually train them on it.

That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security - nobody honestly can.

Yeah, we use cookies - not the edible kind. Here's what's happening when you browse our site:

• Essential Cookies: Keep the site functioning, remember you're logged in, basic operational stuff.
• Analytics Cookies: Help us see which listings get the most views, where visitors spend time, what's working and what's not.
• Preference Cookies: Remember your search filters, saved properties, that kind of thing so you don't have to start over each visit.
• Marketing Cookies: Track if you came from an ad, help us understand which marketing efforts actually bring people in.

You can disable cookies in your browser settings, but heads up - some features might not work as smoothly if you do.

Under Canadian privacy laws (specifically PIPEDA), you've got rights. Here's what you can do:

• Access Your Data: Ask us what information we have about you. We'll give you a copy within a reasonable timeframe.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it.
• Opt Out of Marketing: Don't want our newsletters or property alerts? Unsubscribe anytime - there's a link in every email.
• Request Deletion: Want us to delete your info? We will, unless we're legally required to keep it (like for tax purposes or completed transactions).
• Withdraw Consent: Change your mind about how we use your data? That's cool, just tell us.

To exercise any of these rights, shoot us an email at info@shadowvynempire.info or give us a call.

We don't hang onto your information forever. Here's generally how long we keep stuff:

• Active Clients: As long as we're working together, plus a reasonable period after in case you come back.
• Completed Transactions: Seven years minimum - that's the legal requirement for financial records in Canada.
• Marketing Lists: Until you unsubscribe or we notice you haven't engaged in a really long time.
• Inquiry Forms: If you never became a client, we'll typically delete after 2-3 years unless there's a good reason to keep it.

When we do delete data, we do it properly - not just hitting delete but actually making sure it's gone.

Some of the tools we use might store data outside Canada (cloud services, CRM platforms, that sort of thing). When that happens:

• We only work with reputable providers who meet international privacy standards.
• Your data's protected by contractual agreements that require them to keep it secure.
• We're transparent about where your information might end up.
• If you're concerned about this, let us know and we'll explain the specifics of your situation.

For our international property acquisition services, cross-border data sharing is sometimes necessary - but we'll always get your consent first.

Laws change, our business evolves, technology advances - so yeah, we might need to update this policy from time to time. When we do:

• We'll update the "Last Updated" date at the top of this page.
• For major changes, we'll send you an email notification if we have your address.
• We might also post a notice on our website temporarily.
• The updated policy takes effect as soon as it's posted, so check back occasionally.

If you keep using our services after changes are posted, that means you're cool with the new terms.